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Title
Text copied to clipboard!Rooms Division Manager
Description
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We are looking for a dedicated and experienced Rooms Division Manager to join our team in the hospitality industry. This role is pivotal in ensuring the seamless operation of the front office and housekeeping departments, delivering exceptional guest experiences, and maintaining high operational standards. As a Rooms Division Manager, you will be responsible for managing staff, optimizing processes, and ensuring that all guests receive outstanding service from check-in to check-out. You will also play a key role in budgeting, staff training, and maintaining compliance with health and safety regulations. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for creating memorable guest experiences. If you thrive in a fast-paced environment and have a proven track record of success in hotel operations, we encourage you to apply. This is an exciting opportunity to contribute to the success of a dynamic and customer-focused organization.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the front office and housekeeping departments.
- Ensure exceptional guest service and satisfaction at all times.
- Develop and implement operational policies and procedures.
- Manage and train staff to maintain high performance standards.
- Monitor budgets and control costs to maximize profitability.
- Coordinate with other departments to ensure smooth operations.
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure compliance with health, safety, and cleanliness standards.
Requirements
Text copied to clipboard!- Bachelor's degree in Hospitality Management or a related field.
- Proven experience in hotel operations or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and handle multiple tasks.
- Proficiency in hotel management software and MS Office.
- Strong problem-solving and decision-making skills.
- Flexibility to work evenings, weekends, and holidays as needed.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing front office and housekeeping teams?
- How do you handle guest complaints and ensure customer satisfaction?
- What strategies do you use to control costs and maximize profitability?
- Can you provide an example of a time you improved operational efficiency?
- How do you ensure compliance with health and safety regulations?
- What is your approach to staff training and development?
- How do you handle high-pressure situations in a fast-paced environment?
- What hotel management software are you proficient in using?
